𝗥𝗘𝗙𝗨𝗡𝗗 & 𝗥𝗘𝗧𝗨𝗥𝗡𝗦

At Trends Vault, we are committed to offering a seamless and satisfying shopping experience to every customer. Since 2018, we have proudly served a growing community of trend-conscious individuals who trust us to deliver quality, convenience, and style — all in one place. We deeply value your trust and always strive to ensure that every product reaches you in excellent condition. Each item we offer is carefully selected, packed, and shipped through a reliable network of partners to ensure smooth and timely delivery.

While we do not currently offer traditional return services, we understand that sometimes issues may arise. In such rare instances, we offer limited refund support — but only under specific and time-sensitive conditions. If there is any issue with your order upon arrival, we strongly encourage you to contact our customer support team within 24 hours of receiving your parcel. This short window allows us to verify the concern efficiently and process any necessary solution swiftly. Requests made beyond this 24-hour period unfortunately fall outside of our support scope, as we consider the product to have been accepted and integrated into your use by that point.

We believe in transparency, but also in fairness — both for our customers and our fulfillment process. Our streamlined supply chain is designed to bring you quality products directly from trusted partners, and this efficiency also means that we are unable to accept late refund or return requests. We ask for your understanding, and most importantly, for your timely communication.

To help us serve you better, any refund-related concern must be reported within 24 hours of delivery, along with a valid order number and clear photos showing the issue (if applicable). This helps our team act quickly and determine the best course of action. Please note that without timely notification, our system marks the order as complete, and no further action can be taken.

Our policy is designed not only to protect the integrity of our services but also to maintain a fast and hassle-free shopping environment for everyone. We appreciate your cooperation and understanding, and we remain committed to providing an excellent experience — one order at a time.