At The Trends Vault, we strive to provide our customers with the best shopping experience possible. However, if you are not entirely satisfied with your purchase, we’re here to help.
Eligibility for Refund
To be eligible for a refund:
- Items must be returned within 7 days from the date of purchase.
- Items must be in their original condition, unused, and with all original packaging.
- A valid proof of purchase (order confirmation or receipt) is required.
Non-Refundable Items
We do not offer refunds on the following:
- Personalized or custom-made products
- Downloadable digital products
- Sale or clearance items
- Gift cards
Refund Process
Once we receive your return and inspect the item(s), we will notify you via email about the status of your refund. If approved, the refund will be processed to your original payment method within 14 Working Days
Late or Missing Refunds
If you haven't received your refund:
- Check your bank or card account for updates.
- Contact your bank or credit card company, as it may take additional time for your refund to be officially processed.
- If you've done all of the above and still haven't received your refund, please contact us at
Return Shipping
- Customers are responsible for covering the cost of return shipping unless the item is defective or incorrect.
- Shipping fees are non-refundable.
Exchanges
We only replace items if they are defective, damaged, or sent incorrectly. If you need an exchange for the same item, please contact us at [your email address].
Contact Us
For questions related to refunds and returns, please reach out:
- Email: vaultthe2@gmail.com